Support

For help with your account, a purchase, or a reel, email support@listingreelmaker.com. Include the sanitized reel or purchase reference shown in the app when available. Never email your password, access token, complete receipt, or Google purchase token.

Reel processing

Open Library, select the reel, and review its current stage. If processing failed with a retryable error, retry from a stable connection. Keep the reel reference when contacting support. Property photos and private listing text should be sent only through the authenticated product, not by email.

Apple and Google purchases

Use “Check unfinished purchases” in Account if payment completed but credits are not visible. The app safely asks the server and store for unsettled purchases. It does not restore already-consumed credits as though consumables were subscriptions.

Apple and Google control store charges and refund decisions. Request a refund through the store that processed your purchase. If the store approves a refund, associated credits are reversed and the balance may become negative when those credits were already spent.

Website billing

Website purchases are processed separately by Stripe but share the same credit balance. Include the non-sensitive checkout reference from your receipt when requesting help.

Privacy and account deletion

Notification preferences, device sessions, sign-out, and permanent deletion are available in the mobile Account area. To request deletion outside the app, email support@listingreelmaker.com from the email used for your account and ask for permanent Listing Reel Maker account deletion. We delete account access, mobile sessions, push devices, and customer media. We retain only anonymized billing and accounting records when required for tax, fraud, refund, or legal obligations. Read our Privacy Policy and Terms of Service.

Response and safety

We review support email during normal business operations. For an account-security concern, put “Security” in the subject and revoke unfamiliar mobile sessions immediately.